Return & Refund Policy

At Bekees Bakery, we take great pride in the quality and freshness of our baked goods. We understand that sometimes things don't go as expected, which is why we have established this Return & Refund Policy to ensure your complete satisfaction with every purchase.

Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge and agree to the terms outlined below.

Here's a quick overview of our return and refund policy for different scenarios:

We understand how disappointing it can be to receive damaged goods. If your order arrives damaged:

• Document the damage: Take clear photos or videos of the damaged product(s) before consuming or discarding.
• Contact us immediately: Reach out within 2 hours of delivery at 0334-2132779 or sales@bakees.com.pk
• Provide order details: Share your order number, name, and photos of the damage.
• Resolution: We will arrange for a full refund or a replacement delivery at no extra cost.

Your satisfaction with our baked goods is our top priority. If you're not satisfied with the quality:

• Unsatisfactory Taste or Freshness: If a product doesn't meet our quality standards, please bring it back to any branch within 24 hours of purchase.
• Incorrect Specifications: If your custom cake doesn't match the agreed design or specifications, we will remake it or provide a full refund.
• Partial Consumption: Items that have been partially consumed are not eligible for quality-related refunds unless the quality issue affected the entire product.
• Resolution: Upon verification, we will offer either a replacement product, store credit, or a full refund based on your preference.

Mistakes can happen. If you receive an item different from what you ordered:

• Do not consume the incorrect item.
• Contact us within 2 hours of delivery with your order number and photos of the incorrect item.
• We will arrange for the correct item to be delivered as soon as possible.
• You may keep the incorrect item at no additional charge, or we will arrange for pickup if needed.
• If you prefer not to receive a replacement, we will issue a full refund for the affected item.

We understand that plans can change. Here's how our cancellation policy works:

Note: All cancellation requests must be submitted in writing via email to sales@bakees.com.pk or by phone at 0334-2132779.

Once your return or cancellation request is approved, here's what to expect:

• Refund Approval: You will receive a confirmation email once your refund is approved.
• Processing Time: Refunds are processed within 5-7 business days after approval.
• Payment Method: Refunds are issued to the original payment method used for the purchase.
• Cash Payments: Cash refunds are available for in-store purchases with a valid receipt.
• Bank Transfers: Refunds for online bank transfers may take an additional 2-3 business days depending on your bank.
• Store Credit: If you prefer, we can issue store credit immediately, which can be used for future purchases.

For health and safety reasons, the following items cannot be returned or refunded:

• Items that have been partially consumed (unless the quality issue affected the entire product).
• Items purchased during flash sales or with special discounts (unless damaged or defective).
• "Change of mind" returns for custom or personalized items.
• Sample or tester products provided free of charge.
• Items purchased more than 24 hours ago (for quality-related claims).

Follow these simple steps to initiate a return or refund request:

Our customer support team is available to assist you with any return or refund requests. We're here to make things right!

• Phone: 0334-2132779 (Available 24/7 at our main branch)
• WhatsApp: 0334-2132779
• Email: sales@bakees.com.pk
• Visit Us: Any of our three branches in Bahria Town, Karachi